Neuroinclusion Training For Contact Centres
In contact centres, communication is everything. This session helps leaders and teams understand how neurodiversity affects listening, focus and attention, creating calmer, more connected service experiences for both staff and customers.
What’s Covered:
Understanding Neurodiversity in Contact Centre Environments. Explore how attention, sensory input and communication differences affect confidence and customer interaction.
Empathetic and Inclusive Communication. Learn techniques for listening and speaking clearly under pressure. Build trust through tone, pacing and reassurance.
Reducing Overload and Fatigue. Understand how to manage focus and recovery throughout repetitive or high-volume work.
Supporting Confidence in Call Handling. Develop tools that help neurodivergent colleagues manage calls with calm and professionalism.
Creating Supportive Coaching and Feedback. Learn how neuroinclusive feedback builds skills and confidence without stress and overwhelm.
Learning Outcomes:
Understand Neurodiversity in Customer Facing Roles. Recognise how listening, focus, tone and interaction styles differ.
Communicate with Clarity and Care. Use tone and pacing to build connection and reduce stress.
Support Focus and Wellbeing. Apply structure and flexibility to keep neurodiverse teams engaged and confident.
Empower Through Empathy. Coach with compassion to build morale and trust.
Why It Matters:
Statistic: 78% of contact centre staff report stress from communication overload. (Source: CCA research 2023).
Neuro Tide helps transform call handling into confident, neuroinclusive communication.
Case study
A national contact centre trained its team leads and agents with Neuro Tide. They implemented new scripts and break structures. This led to improved wellbeing, smoother calls, and higher satisfaction scores across diverse customers.
Give your contact teams confidence through neuroinclusion.
Book Neuro Tide’s contact centre neuroinclusion training today.
Pair this with
Our neurodiversity insight surveys and recruitment audit for an inclusive first approach across operations.